I will admit to getting distracted and obsessed with things. Especially shiney things that are unexpected. So when my friend John told me about FourSquare, which premiered while we were in Austin for SxSW, I assumed I would love it for a little while and then move on with my life. But I'm still having fun with it.
That being said, there are some issues that I feel really need to get hashed out before I can promise that I can will continue to use it. A lot like when I was still using Blogger and other free (eventually all Google-owned) services to host and put out my blog, I find myself struggling with the question of what I can reasonably expect to get for no money and what I would like to get.
FourSquare is put out by some of the makers of Dodgeball, which was itself bought by Google, then shut down and the workers were free to start doing what they wanted again, for which I'm very grateful. FourSquare is the best parts of Brightkite, with some Yelp and Girl Scouts thrown in. By checking in at locations, you earn points, which earn you "badges" (the Girls Scout part) and the rank of "mayor" of your city. You can create to do lists in all 12 of the cities that the site and iPhone app support, as well as "I've done this" lists of tips about places you've gone before, including info about what's good at the location, what times it gets crowded, and so on. Every time you check in you can shout it to Twitter, as well as you friends that are use FourSquare. Over all, it's a lot of fun and it's pretty cool.
There are bugs and glitches, as one would expect, and some of them are bigger than others. For example, I can't find out anywhere on the site (or most places on the app) how many points I have. I know I've got over 30 for the week...but no idea the total. And my friend John (the same one that told me about the app) is one of the Mayors of Chicago...twice.

How does that happen? And how is it that I'm in the top 5 Chicagoans for the week, but I'm not one of the Mayors? I still don't know how many points I have total, and how many points away I am from getting my next badge. It's hard to stay motivated when I don't know where the end is.
Perhaps a bigger issue is that the points system is apparently kind of arbetrary and I can't find a real guide to it on the site. With the caveat the Travel and Bender Bonuses are turned off between 8 am and 4 pm local time on Monday through Friday, here's the break-down:
+ Newbie Bonus: Checkin to a place you haven't been to before = +5
+ Travel Bonus: Hitting more than one place in a night = +1 (number of places)
+ Bender Bonus: Going out multiple nights in a row = +1 (number of nights)
But I got some points that I didn't understand (and can't look up again later). And I didn't get some points I should have, according to their own scheme. Besides which, does going out to lunch on a workday count any less than going out for drinks afterwards? And if you are the one that added a venue to the site, you don't get any points. But if you check in on the iPhone without creating the venue, you do get the points...what? I don't even know if that's actually the way the system works or if it was just a bug in the system.
There's another issue that may be a larger one: FourSquare is by definition social. You're supposed to be able to communicate with your friends by FourSquare alone, to be pinged when you show up at a place where people you know have already checked in (I honestly haven't seen this work, but I haven't looked for it to work, either). I can search FourSquare for people I know on Twitter just by giving the site my twitter name, and I can search for them by name or phone number. But not by city. I would love, like you can on Twitter, Facebook, or even Yelp, to find people I don't know yet and see what they say about venues I haven't visited, maybe eventually meet.
Please make sure you understand that NONE of this is anything other than constructive criticism and wishlisting for the fine folks that make this really fun, excellent product. I enjoy using it, try to find excuses to use it constantly. I just really would like to be able to do all of the things I think the site is capable of.
But I work at a free website too (WeSeed, you know that already), and I know it's hard to balance the demands of users against what you can conceivably give. Like with Blogger, it is a free service. But it's also a free service that is built and operated by two people that clearly love the project and are motivated to make it the best it can be. Any feedback I've submitted to them either through email or their GetSatisfaction.com have been dealt with quickly and professionally, like you would expect from a much larger and better funded operation.
I can't help but wonder how many of these small sites, run by passionate individuals, will be continuing to provide incredible service like this, though. Twtapps, the makers of the Twtvite system used in my last post (PARTY INVITE), make some fun, useful stuff. But the code for that widget is broken (clicking on Yes, No, or Maybe doesn't work, you have to use "See who's coming"), has been for a while, and they haven't gotten back to my feedback email. This certainly does not mean that they never will, nor that the code will be broken forever, nor that I will stop using Twtvite. But it is annoying, and it does make me look around to see what other options are out there.
Every day, I spend at least part of the day working with feedback from our users at WeSeed. I love that part of my job more than almost anything, mostly because it's always a pleasant surprise to see how people are using the site in new and different ways than we ever expected. And it is the responsibility of any team that gets this kind of feedback to address it, either by redesigning the site to better suit the needs of those users or by clarifying their site's intended purpose to attract users that will use it the way it was "designed to be used" (I don't feel comfortable typing that without the bunny ears around it).
But how far do companies that provide free services have to go? How accountable can we hold them?
Not even I know the answer to that one.
(Also, sign up for FourSquare and look for me, Caitlin Rosberg. I want to be your friend!)